Caddie & Co.
Privacy Policy

At Caddie & Co., we see ourselves not just as a golf travel company—but as fellow golf travellers. We’re passionate about creating unforgettable golf experiences that go beyond the fairway. The more we understand your preferences and needs, the better we can tailor our experiences. In planning your trip, we’ll request certain personal information (some mandatory, some optional); in turn, we commit to safeguarding this data and keeping it confidential. We also promise never to sell your information to anyone.

What We Ask For & Why

You can purchase or reserve a trip by contacting our Caddie & Co. through our website. At that time, we’ll ask for basic details such as your name, phone number, credit card details, and expiry date to process your booking. We may also require your gender and age for identification purposes. Because our trips are highly curated, we may request additional information to ensure we deliver a customized experience. Examples include:

Dietary Requirements
To accommodate your food preferences and allergies, we gather this information when booking. It is shared only with trusted guides, hotels, and restaurants to help us fulfill your culinary needs.

Physical & Health Details
We ask for age, gender, height, and general health details to provide proper equipment (e.g. golf carts, clubs) and ensure your safety. We may also ask for your COVID-19 vaccination status and relevant medical documentation, in accordance with local regulations and trip requirements.

Flight & Passport Information
We may require your flight itinerary for coordinating transfers or planning arrival/departure logistics. In some cases, local suppliers (e.g. hotels, excursions) may need your passport information.

Personal Preferences
Whether you prefer ocean-view rooms, early tee times, or a favorite post-round drink, we want to know. We keep a record of your preferences and past travel history so we can anticipate your needs and exceed expectations.

Newsletter & Email Updates
Caddie & Co.’s newsletter features golf travel tips, trip updates, and curated offers. To subscribe, we’ll ask for your name and email. You can unsubscribe at any time by clicking the link in our emails.

Information Use

Mailings
We use your address and preferences to send you relevant printed materials or brochures. If you wish to be removed from our list, email us at the contact details. below. We use third-party vendors for print fulfillment and require them to adhere to our data protection practices.

Research
From time to time, we may engage third-party researchers to better understand our travellers and the golf travel landscape. They are only provided information necessary for this purpose and are bound by confidentiality agreements.

Website Visitors
To continuously improve our digital experience, we collect non-personally identifiable information such as browser type, device, referral source, and pages visited. This may include cookies, small files placed on your device to personalize your visit. You can manage your cookie settings through your browser.

Our Promise to You

At Caddie & Co., we treat your privacy with the utmost respect. We do not disclose your personal information without your consent unless required by law. We fully comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the EU's General Data Protection Regulation (GDPR). We’re committed to handling your data responsibly and ensuring its security.

Your Right to Review Your Information

You have the right to review and update the information we hold about you. If you'd like to correct, update, or delete your personal data, please email us at the contact details listed below.

Complaints

If you believe that Caddie & Co. has not adhered to this Privacy Policy or have any concerns about our personal data practices, you may submit a complaint by email to Caddie & Co., contact details below. We will investigate and respond within 30 business days. If necessary, we’ll update our policies and processes to resolve your concerns.

All references to "Caddie & Co." in this policy refer to Caddie & Co. and its affiliated team members and contractors.